Refund policy

At VelouraKids, every item is handmade with love and care, crafted especially for your little one. Because of the nature of our products, we ask that you carefully review the following policies regarding returns and refunds.

Made-to-Order & Handmade Items

• All items are handmade and made-to-order, which means each piece is unique.
• Returns are not accepted for customized or made-to-order items unless they arrive damaged or defective.

Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 7 days of delivery at support@velourakids.store.
• Include photos of the item and packaging.
• We will replace or refund the item at our discretion.

Non-Returnable Items

• Personalized or custom-sized items
• Handmade knitwear that has been worn, washed, or altered
• Gift cards

Refunds

• Once a refund is approved, it will be processed via the original payment method.
• Refunds may take up to 7 business days to appear on your account.

Exchange Policy

• Exchanges are only possible for wrong size or defective items.
• Contact us at support@velourakids.store within 7 days of delivery.

Important Notes

• Shipping costs for returns are the responsibility of the buyer, unless the item is defective.
• Because our items are handmade, minor variations in color, size, and texture are normal and not considered defects.

💖 Our Promise
We take pride in creating heirloom-quality handmade pieces. Your satisfaction is our priority, and we are always happy to help resolve any concerns regarding your order.