Polityka wysyłki

At VelouraKids, every handmade piece is crafted with love and care. We strive to deliver your baby’s outfit safely, beautifully packaged, and as quickly as possible.

Processing Time

• All items are handmade and made-to-order.
• Please allow 1–3 business days for processing before shipping.

Shipping Destinations & Delivery Times

• Poland: 1–3 business days
• European Union (EU): 3–7 business days
• Ukraine: 5–10 business days

Shipping Methods & Tracking

• All orders include tracking information.
• Shipping is via trusted carriers to ensure safe and timely delivery.

Packaging

• Eco-friendly, protective packaging keeps your baby’s outfit safe.
• Each package reflects the VelouraKids boutique experience, ready for gifting.

Taxes, Duties & Customs

• All prices exclude taxes, customs duties, and import fees.
• Buyers are responsible for paying any taxes or fees that apply in their country.

Lost or Delayed Packages

• If your package is delayed or lost, please contact us at support@velourakids.store with your order number. We will assist in tracking and resolving the issue promptly.